To deliver your parcel in time, we heavily depend on your local carrier. Usually an order is delivered within 14 work days, but it might be possible that your order is delayed. Unfortunately we cannot control unforeseen situations like strikes at your local carrier service or at transit airports, heavy weather conditions or if the parcel is held up by customs. Please check the date that your order was shipped. If it is less then 14 work days ago, please allow it a few more days to arrive.